FAQ
Orders & delivery
How long does delivery take?
Instant products (cards, keys) arrive within minutes of payment confirmation. Products that need manual activation arrive within 8 hours at most.
How do I get my code after buying?
Your code appears on the order page in your account and is also sent to your registered email.
What if my order doesn't arrive?
Check the order status under "My orders". If it's taking longer than expected, contact support right away.
Payment & wallet
Which payment methods are available?
Global, from abroad: Taptap Send (a transfer from the UK, EU, US, Canada, UAE or Australia), Binance Pay and USDT. Local, inside Jordan: CliQ from any Jordanian bank. Plus your GAMelo wallet.
What's the difference between global and local payment?
Global methods are for paying from outside Jordan: a Taptap Send transfer or crypto. Local methods (CliQ) are for Jordanian bank accounts and are paid in JOD. Each group is clearly marked at checkout.
How do I pay with Taptap Send?
Choose Taptap Send at checkout and place the order, then in the app send a bank transfer to Jordan to the recipient name and IBAN shown, for the same JOD amount, with the order number as the transfer reason. We deliver your order as soon as the transfer arrives.
How do I top up my wallet?
From My account → Wallet → Top up.
Can I get a refund?
Digital codes can't be refunded once revealed. If delivery isn't possible or we make a mistake, the amount goes back to your wallet or your original payment method — details in the Refund Policy.